1. Your licence: Apple’s Standard EULA
Hollr is licensed to you under Apple’s Licensed Application End User License Agreement (the “Standard EULA”): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
These terms add details specific to Hollr. If anything here conflicts with the Standard EULA, the Standard EULA applies.
2. Who can use Hollr
Hollr is for families and the people close to them. Children may use Hollr with the permission of a parent or guardian, who is responsible for how they use it. A child usually joins a space that a parent started, using the code that parent shares.
3. What you need
An iPhone with iOS 18 or later, or an Apple Watch with watchOS 11 or later that’s set up with Family Setup. The Apple Watch app also needs watchOS 11 or later when it’s paired with your iPhone.
An Apple Account signed in to iCloud, for real spaces. Without one, you can try Hollr with the demo family.
An internet connection.
A space’s messages use the iCloud storage of the person who started it. Apple’s iCloud terms cover that storage.
4. Spaces, codes and people
Anyone in a space can invite people by sharing its code or link. Only the person who started a space can remove people and close the space. Closing a space deletes every message in it for everyone. A space can’t be handed over to someone else.
Anyone can leave a space. The messages they sent stay in it, under their name.
Each invite code works for seven days. The link in an invite message keeps working for as long as the space exists, if the space has room. Someone who was removed can rejoin with that link. To keep them out, close the space and start a new one. Only share codes and links with people you want in your space.
The plan of the person who started a space decides how many people it can hold.
5. Hollr Family subscription
What it is. Hollr Family is an auto-renewing subscription, paid monthly or yearly. It allows up to 12 people in a space you start, up to 6 spaces, Lock Screen talk and quiet hours.
Price. The app shows the price and the length of each plan, in your currency, before you buy. In the US it’s $2.99 a month or $19.99 a year.
Payment. Payment is charged to your Apple Account when you confirm the purchase.
Auto-renewal. Your subscription renews automatically for the same length of time, at the current price, unless you turn off auto-renew at least 24 hours before the current period ends. Apple charges your Apple Account for the renewal within the 24 hours before the period ends.
Managing and cancelling. Go to Settings › your name (Apple Account) › Subscriptions on your iPhone, or tap Manage under your plan in Hollr’s Settings. If you cancel, you keep Hollr Family until the end of the period you’ve paid for. Deleting the app doesn’t cancel your subscription.
Family Sharing. Hollr Family can be shared with the people in your Family Sharing group at no extra cost. Apple’s Family Sharing terms apply.
Restoring. On a new device, tap Restore on the Hollr Family screen.
Refunds. Apple handles all payments and refunds. You can request a refund at reportaproblem.apple.com. We can’t issue refunds ourselves.
Price changes. If the price changes, Apple tells you as its rules require, and asks for your consent where needed.
When a plan ends. Your spaces, and the people in them, stay. You can’t invite more people than the free plan allows (a space you start holds two people) or add more spaces. Lock Screen talk switches off, and quiet hours stop applying.
6. The free week
Your first seven days include everything in Hollr Family, at no cost and with no sign-up or payment details.
The free week is Hollr’s own. It isn’t an App Store free trial, and it doesn’t turn into a paid subscription when it ends.
You get one free week. It counts from your first download of Hollr on your Apple Account, or from your first launch, so reinstalling the app doesn’t start a new one.
If you subscribe during the free week, your paid plan starts that day. Any free days left aren’t added on.
If notifications are on, Hollr reminds you the day before your free week ends.
7. Acceptable use
Only invite people you know, and only talk with people who want to hear from you. Don’t use Hollr to:
harass, bully, threaten or intimidate anyone
send hateful, sexually explicit or violent content, or anything that sexualises or endangers a child
contact a child outside your family without their parent or guardian’s permission
record or share someone’s voice without the consent the law requires
impersonate anyone
join a space you weren’t invited to, or guess or pass on codes or links to get into spaces where you aren’t wanted
send spam, flood people with alerts, or try to disrupt, overload or get around the limits of Hollr or iCloud
send false reports, or get around a suspension, for example by using a different Apple Account
break the law, or help anyone else break it
There’s no tolerance for objectionable content or abusive users on Hollr. By using Hollr, you agree not to send objectionable content and not to abuse anyone. Anyone can report a message or a person to us from inside Hollr, and block them (see section 9). We look at every report within 24 hours, and reply to the person who reported it if they wrote to us through our Support page. We don’t open spaces or contact the people in them, but we can suspend someone’s Apple Account in Hollr (see below). The person who started a space can also remove anyone from it straight away, or close it.
Suspension. If reports show that someone broke these rules, we can suspend the Apple Account they use with Hollr (Hollr has no accounts of its own), for a set time or until we lift it. A report is written on the reporter’s own device, so one person’s report isn’t enough for a suspension with no end date: for that, we look for reports from more than one person. Otherwise, we suspend for a set time.
While your Apple Account is suspended:
You can listen to messages, read their transcripts and see everything already in your spaces. You can also delete your own messages, leave a space, and block or report people. If you leave a space, you can’t rejoin it, or join any other, until the suspension ends. If you started a space, you can still remove people from it and close it.
You can’t talk or send messages (on iPhone, on Apple Watch or from the Lock Screen), react to messages, change your name, colour or role, make or share invite codes, or start or join a space.
It covers every device. It applies to every iPhone and Apple Watch signed in to that Apple Account. A new suspension reaches a device within about 10 minutes while Hollr is open, or the next time Hollr opens.
When it ends. If it’s for a set time, Hollr shows you when it ends, and it ends on its own then. Otherwise it lasts until we lift it.
Nothing is deleted. Your messages and spaces stay as they are.
Hollr Family. It isn’t offered while your account is suspended. A suspension doesn’t cancel a plan you already have: you can manage or cancel it in Settings › your name (Apple Account) › Subscriptions.
Appeals. If you think a suspension is a mistake, use Send us a message on our Support page and choose “My account is suspended”. Tell us the name you use in Hollr and the name of your space, so we can find it. We’ll look at it again and reply by email. If we got it wrong, we’ll lift it.
If you break these rules, we may also end your licence to use Hollr. A suspension can’t stop someone who uses a different Apple Account. If that happens, the person who started a space can remove them or close it, and anyone can block them.
The Standard EULA’s rules on copying, changing and reverse engineering the app also apply.
8. Your messages
Your messages are yours, and you’re responsible for what you send. Sending a message shares it with the people it’s for, and people who join a space later can hear its earlier messages to everyone. They can listen to it, read its transcript and remember what you said, including after you delete it.
Messages live in iCloud, not with us, and we don’t access them. If someone reports a message and chooses to include what was said, we see that message’s transcript, never its audio. The person who started a space decides who stays in it.
9. Reporting a problem or abuse
If someone is misusing Hollr:
Report it in Hollr. On iPhone, long-press their message and choose Report message. To report a person, long-press their picture on the Family tab, tap ••• in your chat with them, or tap Family › ••• › Report someone. Pick what’s wrong, add a note if you like, and choose whether to include what they said (the message’s transcript). Never the audio. A message you report is hidden on your iPhone straight away, and they aren’t told. On a watch that runs on its own, swipe left on their name, or tap ••• on their message. A report from the watch sends the reason, with no note and never what was said.
Block them. Choose Block in the same places. Their messages, reactions and your chat with them are hidden on your iPhone and the Apple Watch paired with it, in every space you share, and their messages stop playing. While Hollr is open, alerts from them don’t show. One that arrives while Hollr is in the background or closed can still show until Hollr next runs. They aren’t told. Unblock them in Settings › Blocked people, or from their picture on the Family tab. A watch that runs on its own keeps its own list. They can still hear what you send to everyone, so:
Leave the space, or if you started it, remove them: Family › ••• › Remove someone. Someone you remove can rejoin with the link from their original invite, so if you need to keep them out, close the space, start a new one and share its code only with people you trust.
Want a reply? Use Send us a message on our Support page and choose “Report abuse”.
We look at every report within 24 hours, and reply to you if you wrote to us. If someone broke these terms, we can suspend their Apple Account in Hollr (see section 7): they can still listen and read, but they can’t talk, react, invite anyone, or start or join spaces. That doesn’t take them out of your space or delete what they sent. Invites they shared before still work (codes for up to seven days). We can also delete the invite codes saved under a space’s name, but that doesn’t close the space: its link keeps working and anyone in it can make a new code. Only the person who started a space can keep someone out, by closing it. If anyone is in danger, contact your local emergency services first.
10. Not for emergencies
Hollr isn’t an emergency service or a safety service, and it doesn’t replace supervising children. Messages and alerts rely on iCloud, Apple Push Notification service, your internet connection and your device settings, so they can arrive late or not at all. When timing matters, don’t rely on Hollr. In an emergency, call your local emergency number.
11. Changes to Hollr
We may change, add or remove features, including what each plan includes. If the price of Hollr Family changes, Apple will tell you as its rules require.
12. Disclaimers
To the extent the law allows, Hollr is provided “as is” and “as available”, without warranties of any kind. We don’t promise that Hollr will be uninterrupted or error-free, or that every message or alert will be delivered. The disclaimers in the Standard EULA also apply. Nothing in these terms limits rights you have under consumer protection laws that can’t be waived.
13. Limitation of liability
To the extent the law allows, we’re not liable for indirect, incidental, special or consequential damages, or for lost data or missed messages. The limits of liability in the Standard EULA apply.
14. Ending your use
You can stop using Hollr at any time by leaving your spaces and deleting the app. Cancel Hollr Family separately in Settings, because deleting the app doesn’t cancel it.
15. Governing law
The governing law and venue terms in the Standard EULA apply.
16. Changes to these terms
If we change these terms, we’ll update this page and the effective date at the top. If you keep using Hollr after a change, that means you accept the updated terms.
17. Contact
Questions about these terms? Use Send us a message on our Support page.
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